Last Updated: 28th March, 2026
This Shipping Policy outlines the terms and conditions for shipping products purchased from DriveNova, powered by M-Y Services.
1️⃣ Order Processing Time
All orders are processed within 1–2 business days after receiving payment confirmation.
Orders are not shipped on Sundays or public holidays.
2️⃣ Delivery Time
Estimated delivery time:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery time may vary depending on location, courier service, and external factors.
3️⃣ Shipping Charges
- Shipping charges are calculated at checkout (if applicable)
- Free shipping may be offered during promotions or special offers
4️⃣ Order Tracking
Once your order is shipped, you will receive a tracking ID via email or WhatsApp.
You can track your order using the provided tracking details.
5️⃣ Delivery Partners
We use trusted courier partners such as:
to ensure safe and timely delivery.
6️⃣ Delays in Shipping
While we strive to deliver your order on time, delays may occur due to:
- Weather conditions
- Courier issues
- Unforeseen circumstances
DriveNova is not responsible for delays caused by courier partners.
7️⃣ Incorrect Address
If a customer provides an incorrect or incomplete address, delivery may fail.
In such cases:
- Re-shipping charges may apply
- No refund will be processed for failed deliveries due to incorrect address
8️⃣ Damaged or Lost Packages
If your order is:
- Damaged during delivery
- Lost in transit
Please contact us within 48 hours of delivery with proof (photos/videos).
We will investigate and provide a suitable resolution.
9️⃣ Business Information
DriveNova is an online car accessories brand powered by M-Y Services, a proprietorship owned by Vinod Prajapati.