At DriveNova, customer satisfaction is important to us. If you receive a damaged or defective product, you may request a return or replacement under the following conditions.
Return Eligibility
Customers must request a return within 7 days of receiving the product if it is damaged, defective, or incorrect.
Return Process
To initiate a return, please contact our support team with your order details and images of the product. Our team will guide you through the return process.
Refunds
Once the returned product is received and inspected, the refund will be processed to the original payment method within a reasonable time frame.
Non-Returnable Items
Products that are used, damaged by the customer, or returned without proper reason may not be eligible for refund.
DriveNova reserves the right to approve or reject refund requests based on the condition of the returned product.